Stay Connected to Your Accounts with the Rapid Mobile App

Did you know that you can manage your account base away from your computer? If you currently have accounts at Rapid Response monitoring, you can now enjoy direct access to the tools and features you use most, right from your mobile phone or tablet. Eliminate unnecessary phone calls to the monitoring station (which could result in a 10+ minutes hold time) and save your technicians time in the field with the Rapid Mobile application for Apple and Android devices. 

Overview

Access your accounts from anywhere, anytime. Simply log-in toRapid Mobile with your current credentials (username/dealer number and password) and jump to important information directly from the easy to navigate Home page buttons and search fields. You can browse recently accessed accounts, view answering service messages and update data in no time at all! 

Convenient Features

Get an organized view of your entire account base, monitor recent alarm and signal activity, and place systems on and off no-action.

From within an account, you can:

• Place a Whole Account or Specific Zone on No Action
• View signal history
• View/edit contacts and call lists
• View zoning detail
• View/edit account passcodes
• View panel info
• And much more!

Help us Reduce “OHE”

This app is an essential tool to help combat one of the factors that contributes to the amount of Operator Handled Events (“OHE”) our central station handles. OHE is a new metric employed by large central stations to assess appropriate charges for monitoring an account. The biggest driver of OHEs is customer calls; however, it is also increased by onsite or offsite technicians who call into Rapid for assistance. Take control of your service calls. Handle them faster and more efficiently without having to call into Rapid.

Download the free Rapid Mobile app for Android or iPhone and get started today!