5 Pointers to Address Non-Paying Customers
The news may say the economy has turned around, but that doesn’t mean your customers aren’t still feeling pinched.
The news may say the economy has turned around, but that doesn’t mean your customers aren’t still feeling pinched.
One of the biggest reasons customers say they’ve cancelled their contract is because “they don’t use their system anymore.”
Customers cancel for many different reasons but some, like moves or financial issues, you may not have control over. Are you doing everything you can to be sure your customers are not going to competitors? Here are six steps to combating competitor-driven cancellations. Know your market. Information is the key to combating competitor-driven cancellations. You…
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Thanks so much to Kelly Bond, Alarm Capital Alliance’s Senior Vice President of Business Development, for hosting “Transforming your Company into a High-Value Business.”
Homeowners see buying a security system as an important investment and a long-term commitment.
Not all customers are the same, or have the same risk of cancellation.
It’s a fact: keeping your existing customers costs your company less than getting new ones to replace ones that cancel; and the longer you keep a customer, the more profitable the relationship becomes.
Attrition might be a fact of life, but that doesn’t mean you should ignore it. Here are a few strategies that can help reduce your attrition.